Availability, support, and maintenance commitments for Invoice GST production services.
We target 99.9% monthly uptime for the production web app, excluding planned maintenance announced at least 24 hours in advance.
Business-hours support (Mon–Sat, 10:00–19:00 IST) for paid plans. Severity-1 production outages are acknowledged within 4 hours during business hours.
Maintenance windows are typically overnight IST. We post notice on this site and, where possible, in-app.
Backups and encryption commitments are described on our Security page. This SLA covers availability of the application, not third-party GSTN or payment networks.
GSTN portal outages, internet provider failures, and force majeure events are excluded. Paid-plan credits, if any, are applied as service extension and are the exclusive remedy for missed availability targets. See Terms of Service.